FAQ’S
The answers to all your Frequently Asked Questions
Frequently Asked Questions
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Yes of course! Our MAT and MIND classes are suitable for beginners, and our instructors will guide you through the movements and offer modifications when needed.
If you are new to Reformer Pilates, we strongly recommend starting with our Foundations of Confidence.
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All of our classes are taught in English
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Grip socks are mandatory for our Reformer classes. You get a FREE pair with our Intro Package and challenge. They can be purchased here. Additionally they can be bought at the studio for €15.
Please wear comfortable sportswear and bring a water bottle.Headphones are required for DIGITAL classes
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Foundations of Confidence – builds technique and strength
Elevate your Confidence –intermediate level with increased rhythm and control
Confidence Builder – advanced level focused on strength and challenge -
You can cancel through Momence up to 8 hours before class without charge. Cancellations made within 8 hours incur a €7.50 late-cancellation fee, while missed classes that have not been cancelled incur a €15 no-show fee.
Your applicable class credit will be returned to your account. Fees are charged automatically to your saved payment method and apply to memberships, class packs and individual bookings.
If you book within 8 hours of the class starting, the cancellation policy applies immediately.
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If you do not attend a booked class without cancelling, a €15 no-show fee will be charged.
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Yes. Any unused credits will roll over to the next 4 week billing cycle only. After that,they expire.
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Yes. Active recurring memberships can be paused up to twice within any rolling 12 months, for a maximum of 90 days in total.
Each pause must be at least seven days and requested seven days in advance. Requests over 30 days are reviewed individually.
Email info@theconfidenceconcept.com with your preferred start and restart dates, and our team will arrange it for you.
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Guest passes allow our members to bring a friend to class using their membership. Guest passes are included in our memberships and are refreshed each billing cycle (e.g. monthly).Unlimited members get two guest passes a month.
To use one, simply book your class and select “add guest” during checkout, entering your guest’s name and email.
The guest will be booked into the same class as you using your pass. If you have multiple passes, you can bring more than one guest (subject to availability).Guest passes can not be used in our Intro packages and Intro to Confidence Challenge.
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